Following the healthy growth of its online retailers, such as Zalando, Groupon, GlossyBox and Home24, business incubator Rocket Internet turned to Trusted Shops, the leading European provider of certification for online shops, to optimise customer service for its online shops. The Berlin start-up Rocket Internet has been investing in online businesses and supporting their long-term development since 2007.
It is now working with Trusted Shops to ensure the reliability and security of its online shops.
Rocket Internet requires expertise and an international reputation
Rocket Internet has been looking for a reliable partner since 2008 in order to highlight the customer-friendly service and customer orientation in its ever-growing number of online shops. The partner needed to be in a position to dynamically assist the international orientation and strong growth of the shop without being a limiting factor.
In addition to fast reaction times, this also involves support for various languages, legal systems and currencies. As a visible mark of trust, the partner should offer a trustmark familiar to end customers in various countries and back up its credibility with appropriate customer service and feedback options.
Trusted Shops offers a comprehensive service tailored to Rocket Internet’s needs
The Trusted Shops Trustmark with Buyer Protection is proof of a secure and trustworthy environment within Rocket Internet shops. This means the buying process is completed more often, increasing the conversion rate.
Alongside certification, Trusted Shops offers consumers both perceived and actual security against financial damage by capping the existing residual risks. In this way, Trusted Shops is on hand as a contact for consumers in the event of problems. This makes the integrated, uncomplicated Trusted Shops Buyer Protection a guarantee of an enduringly positive shopping experience.
Rocket Internet shops enjoy countless benefits from their collaboration with Trusted Shops:
- High level of familiarity and distribution for the trustmark
- Higher conversion rate = fewer abandoned orders
- Solution from a single source with international coverage
- Can be used in a across media
We have been successfully working with Trusted Shops for years on almost all of the Rocket Internet shops, such as Zalando, Groupon and home24
explains Florian Heinemann, president of Rocket Internet.
We receive the well-known trustmark, legal expertise and an integrated solution for customer ratings from just one supplier – and all that across all the countries in Europe.
Today, over 30 Rocket Internet shops benefit from the high service levels and smooth international support. The Trusted Shops solutions are used by Zalando, Groupon, home24, fashionforhome, enamora, 7trends, Panfu, Netzoptiker, Wimdu, Westwing, hellofresh and 21diamonds, to name just a few.