References and customer statements

What do shop operators say about Trusted Shops?

"The Trusted Shops seal is another proof for our high security standards. It shows our focus on reliability and our customers benefit." More...

"As an investment, accreditation will undoubtedly pay for itself: with the Trusted Shops seal, customers trust soars and sales increase in the shop as a result. And if we actually have a dispute with a customer, I can always count on professional help from Trusted Shops." (Karsten Sedler, maleinstincts) More...

“Last winter we submitted our online shop for exclusive gentlemen’s clothing and accessories to the very thorough Trusted Shops test and it was well worth it. Customers’ trust has noticeably increased and we can see this in the sales figures too! And of course our next Lloyd Shoes online shop for men and women has also been accredited. I heartily recommend accreditation by Trusted Shops.” (R. Wittenstein, menswear) More...

"The Trusted Shops accreditation had a considerable effect on the number of pre-payment orders which suggests that the seal of approval enhances the customer's trust. A wellcome side effect is the reduction of costs for credit card transactions" (Andreas Hinken from PC Silent) More...

"The certification by Trusted Shops plays an important role in improving transparency and consumer protection of an online-shop. The very detailed handbook with its samples for terms and conditions etc. makes it easy to optimize your onlineshop. The number of people paying by credit card has significantly increased since the Trusted Shops accreditation." (Christian Nockemann, Mineralium.com) More...

"Immediately after receiving the seal of approval, there was a 30% jump in sales!" (Jochen Hauser, Jamon.de) More...

"We've had an increase in turnaround of around 70 % in the pre-payment sector. It's amazing how the Trusted Shops seal of approval can improve the performance of medium sized and small businesses. A shop without the Trusted Shops seal will probably have difficulties on the market because customer gain a lot of confidence in shops that have the Trusted Shops seal." More...

"By working with Trusted Shops, we turned our shop into a scalable and powerful, yet easy to manage system. They helped us to create a streamlined interface that inspires business confidence. Thanks to Trusted Shops the great user experience Elgato's products are famous for starts with the purchase of the product." (Sylvia Schaller - Manager, Sales and Business Development EMEA) More...

What do the experts say?

"When buying online make sure that the company has a UK contact address and telephone number in case you need to get in contact with them. You might want to check for privacy-vetted websites displaying logos such as that of Trusted Shops..."

 

"The seal shows the consumer that he can order from an online shop without worrying. In addition to German retailers, international shops are now also displaying the seal of approval. Why do retailers actually become accredited? Most of the time, having the seal on the homepage really strengthens sales." (Euro Magazin)

 

Speaking in Dublin at a conference on "Building Consumer Confidence in the European Online Marketplace" hosted by the EU Presidency, David Byrne, European Commissioner for Health and Consumer Protection, said:

"Developing a thriving e-commerce sector is vital for the competitiveness of Europe's economy. We cannot do this unless European consumers are prepared to shop online. Consumer confidence has to be addressed. This poll shows that trustmarks, or independent verification of a site as trustworthy, may have an important role to play in supporting consumer protection legislation and increasing confidence in online shopping. I intend to present a policy document on online consumer confidence later this year which will help focus the work in front of us."