Trusted Shops GmbH legal notice
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Data protection
Trusted Shops takes the protection of your data very seriously.
Our privacy policy declaration explains how carefully we handle your personal data and provides answers to the following questions:
What data will be collected and/or used? How can I correct, block or delete my data? Will my data be passed on to third parties and how will it be protected against misuse? Take a moment to find out what data will be collected and used, and how you can have this data corrected, blocked or deleted.
Please note that this privacy policy only applies to people who are engaged in commercial or entrepreneurial activities.
Principle
Trusted Shops GmbH is committed to protecting the privacy of all persons who use our website and services and to treat their data with confidentiality when collecting, processing and using such data. We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
By using the website, you consent to the collection and use of information in accordance with this privacy policy.
We reserve the right to change this privacy policy from time to time by changing it on the website. This privacy policy was last updated on 26 August 2010.
We are registered with the Information Commissioner’s Office (ICO) and our registration number is Z2211983.
Which data is collected and used when I visit the website?
You can visit our website without entering any directly identifiable personal information. When you visit our website, we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. This information is only used to assist us in providing an effective service on our website and to collect broad demographic information for aggregate use.
In order to make visiting our website appealing and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are saved on your computer. Most of the cookies we use are deleted from your hard drive at the end of your browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognise your computer again the next time you visit our site (so-called permanent cookies). Our partner companies are not permitted to collect, or use data from cookies that can be linked to directly identifiable information that we may hold about you via our website.
Data is collected and stored on our website for marketing and optimisation purposes using technologies from etracker GmbH ("etracker"). This data can be used to create a user profile. Cookies may be used to do this. Cookies enable recognition of a user's browser but they do not personally identify users. The data collected by etracker is stored anonymously under an abbreviated form, as a "pseudonym" so that is it not possible to identify individual users.
Unless you give your express consent, data collected with etracker technologies will not used to personally identify you by this website and is not combined with personal data about you or pseudonym data.
You may refuse future collection and storage for the purposes of web analysis by etracker at any time on this website.
You can change your browser settings so that you are informed about the creation of cookies and either decide each time whether to allow cookies or to block them completely. By disallowing cookies, you may restrict the functionality of our website.
Google Adwords conversion tracking
This website is connected to the online advertising programme Google AdWords, a product of Google Inc. (www.google.com). Google uses cookies so that companies which pay Google to display advertisements can ascertain how many people who click on their ads subsequently purchase their products (conversion tracking). The cookie for conversion tracking will only be placed in your browser if you click on an advertisement displayed by Google with regard to which the advertiser has opted for conversion tracking. The cookies will expire after 30 days and contain no information that allows you to be personally identified. If you visit certain pages of the advertiser’s website and the cookie has not yet expired, Google and the advertiser will be able to detect the fact that you clicked on the advertisement and were redirected to that page. Each advertiser receives a different cookie. Cookies cannot therefore be tracked via advertisers’ websites. If you would like to deactivate cookies for conversion tracking, you can set your browser so that cookies from the domain “googleadservices.com” are blocked.
Which data is collected and used when I enquire about or register for membership?
Personal data is collected if you voluntarily agree to this during contact or upon registration for membership. We use your data for the exclusive purposes of offering you the information or services that you require. The only information and data, which is saved and processed, is that which is absolutely necessary to answer your enquiry or to process the contract.
When making an enquiry or registering for membership you will be asked to provide us with certain personal information such as your email address, your name, address and the address of your online shop. Whether information is mandatory or optional is clearly indicated on the various pages. We require the data to be able to respond to your enquiry or check your membership registration. Insofar as a membership contract exists, you may request that your data be exempt from further processing after full performance of the contract agreement, and that your data be deleted after the expiration of the tax and commercial law period of storage. In the event of contact without completion of a membership contract, your data will be deleted from our customer database on request.
Which data is collected and used if I write a comment?
Personal data (email address, name) is collected if you voluntarily agree to this when commenting on an article. We use the data you choose to supply solely for the publication of your comment. Where you choose to leave a comment it is possible that you may wish to link your user name to your website. Your email address will not be published.
To prevent automatic spam comments, we use the Akismet spam filter service from Automattic Inc. on our sites. Akismet analyses submitted comments using certain criteria in order to prevent unwanted entries, such as advertisements. The data submitted and the IP address of the comment author are transferred to a server of the Automattic Inc. located outside the European Economic Area, in the USA where they are then processed and stored. By writing and submitting a comment, you consent to the transfer of your IP address and the entries you have made to the Automattic Inc. servers and storage on these servers.
Which data is collected and used if I sign up for the newsletter?
We will only send you our newsletter where you have agreed to receive this. Submission of your email address is required to receive our newsletter any other information that you provide is optional. The newsletter contains current information and offers from Trusted Shops GmbH and from third parties that provide products to Trusted Shops GmbH. You may unsubscribe via our newsletter or at any time through an email.
Will my data be passed on to third parties?
Upon completion of a contract, we pass on your address data to credit agencies when necessary for the purposes of liability risk assessments and credit checks. Other than the disclosures referred to in this privacy policy, your data is not passed on to third parties without your express permission. You will receive emails solely from Trusted Shops GmbH.
How is my data protected from misuse?
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
Using the latest technical and organisational measures, we secure our website and other systems from loss, destruction, access to, change or publication of your data by third parties. We use encryption technology to ensure the highest level of confidentiality when transferring personal data such as enquiry, registration or buyer protection data. Your personal data is password protected, meaning that only you have access to it. Our servers use various security mechanisms and authorisation procedures in order to impede unauthorised access. You should never disclose your access information to others and always close the browser window when you have completed communication with Trusted Shops. You can thereby ensure that nobody can access your personal data if you use a shared computer.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our website whilst it is in transit over the internet and any such submission is at your own risk.
How can I amend, block or delete my personal data?
You can view and edit your own user information at any time in the secure area of the Trusted Shops homepage by logging in with your email address and password. If you forget your password or have problems logging in, please contact us. Please use the contact form to request that your user information be deleted.
You have the right to request information about your saved data, as well as the right to amend, block or delete this data as well as the right to correct any errors or request changes to this data. Such request will be free of charge. Please contact our data protection officer in this regard. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
Contacting us
Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to privacy[at]trustedshops.com or write to our data protection officer at:
Lars Klatte
Trusted Shops GmbH
Subbelrather Straße 15c
50823 Cologne
Imprint
Registered office
Trusted Shops GmbH
Subbelrather Straße 15c
50823 Cologne, Germany
Tel.: +44 20 3364 5906
E-Mail: service@trustedshops.co.uk
Cologne Local Court, Germany, Commercial Register (HRB) 32735
VAT ID No.: DE 812 947 877
Managing Directors: Jean-Marc Noël, Thomas Karst, Ulrich Hafenbradl
Responsible for content: Ulrich Hafenbradl (responsible), Carsten Föhlisch
Representative for minor protection, pursuant to Article 7 JMStV: Rudolf Hoffmann