Quality criteria and procedure

An accredited online retailer agrees to fulfil the following obligations:

Quality criteria

Download quality criteria (TS-QAL_ENv5.0)

1. Supplier identification
2. Data protection and data security
3. Product description, sales and marketing limitations
4. Price transparency, shipping costs and additional expenses
5. Delivery information, availability and customer service
6. Payment
7. Rights of withdrawal and revokation and compensation of the purchase price
8. General terms and conditions
9. Conclusion of the contract
10. Confirmation via e-mail
11. Tour operators
12. Country-specific features

Accreditation procedure

As a rule, accreditation is completed within a few weeks.

Application	Audit	Validation	Integration	Start

We are happy to assist you!

If your annual online sales turnover exceeds ₤ 250,000 or you have any questions, please contact us.

 

Standard shop software

Do you use one of the standard shop software solutions that was pre-certified by Trusted Shops? Then you can make savings. Here you will find the list of all shop software partners.

 

What does the press say?

"The seal shows the consumer that he can order from the respective provider without worrying. In addition to German providers, international shops are now also displaying the seal of approval. Why do providers actually become certified? Most of the time, having the seal on the homepage really strengthens sales." (Euro Magazin)