Features That Work for You
Upload orders from previous customers and receive reviews within hours. Our easy-to-use software means no integration is required; all you need to do is upload an Excel sheet with your customer´s name, order number and email address. Simple.
Integrate our Rate Now or Rate Later button into your existing emails and collect reviews automatically.
Invite templates and timing
You decide when your review requests are sent. Upload your customers’ details, select when you would like them to be sent a review request, and we will email them. Your customers can even select to Rate Later, just in case they are busy at that time. Choose between different email templates, customised with your shop logo.
Genuine reviews from real people. Online shoppers can enter some personal data to give their reviews a social proof. Customers will trust you even more.
Stars in Google
Automatically transmit your seller ratings to Google and show your stars in your AdWords campaigns, Google Shopping and Product Listing Ads.
Rich snippets allow you to show your stars in the organic search engine results on Google. Integrate the Rich snippets code and show your Google stars in a cost-free, natural way.
Trustbadge® with reviews
Integrate your Trustbadge® within minutes. Show your seller rating and stars to new and existing customers when they visit your shop. You can also configure this to complement the design of your website.
For super easy integration. If you use software from below it’s even easier to get started!
Optimised for mobile usage
More than one third of the online shopping community sends reviews via mobile today. That’s why we have made sure your review collection and display processes are fully optimised for mobile usage.
Your customer reviews can be seen on your Trusted Shops review profile. Not only is this search engine optimised (SEO), but its responsive design means it looks great on mobiles and tablets too.
Connected review profiles
Show customer feedback from all of your review profiles by linking them together. If you have more than one domain collecting reviews, this is a great way to promote your other websites.
Do you want to use your reviews in your own customised context? With our full review API, you get your ranking and reviews in JSON or XML format. Full flexibility.
Social media posting
Satisfied customers love to recommend products and online shops to friends and family. Allow them to do this with our Facebook, Twitter and Google+ share buttons.
You can show your Facebook fans your trustworthiness. Integrate your review tab into your Facebook fan page so they can see your reviews and seller stars.
My Trusted Shops
Manage everything from one place. With your individual My Trusted Shops login you can manage and configure all your reviews, change your shop data and switch between different pricing plans.
Read, comment and manage your reviews while on the go by using our mobile app.
Notification of new reviews
Find out as soon as a customer has left a review. We will send you an email alert so you can respond quickly, if need be.
Comment on reviews
Respond to your reviews publicly when needed. Received a negative review? Showcase how proactive your company is towards problems. Reply with a comment showing how you will deal with the issue in a professional way. You can even do this on the move by using our app.
Suspect a review is not genuine? We have a dedicated service team to look into this for you. We are AFNOR certified, which means the way we process and manage your reviews is to a very high standard and we ensure you are protected from false comments.
Benchmark your performance against others. Analyse your number of reviews against your average rating, and then compare this to all other shops. This is analytics for your reviews!
All features of Trusted Shops Customer Reviews