About us

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About us

Trusted Shops has been the best-known e-commerce trustmark for online retailers and online shoppers for over 15 years. The trustmark is highly recommended by consumer advisors and government authorities for safe shopping on the Internet. With the trustmark, the warning protection services and the customer reviews system, Trusted Shops offers online retailers a "comprehensively secure" package.

The services provide legal security, improve consumer trust in the shop and simultaneously increase turnover. Online shoppers benefit from the shop certification by being automatically able to make use of the "buyer protection". With this protection, they are covered against the loss of money paid in the case of non-delivery or after return of the goods – regardless of the method of payment. Trusted Shops protects over 2 million transactions each year. Since the founding of the company, the total value of the transactions protected is over 3.5 billion euros. The approximate 250 Trusted Shops employees ensure that shopping on the Internet is safe – anywhere in Europe. Around 20,000 online shops in the EU countries and Switzerland already bear the trustmark.